Refund Policy
Last Updated: 5th March 2025
Thank you for shopping at The Versatile Emporio. We value your satisfaction and strive to provide high-quality handicraft products. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- You received a defective or damaged product.
- The item you received is different from what you ordered.
- Your order was lost in transit (confirmed by the courier service).
To qualify for a refund, you must notify us within 30 days of receiving your order and provide necessary proof (such as images or videos of the issue).
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Customized or personalized products.
- Handmade items with minor variations (as these are part of the unique nature of handicrafts).
- Items purchased on sale or with a discount.
- Products that have been used, damaged, or altered after delivery.
3. Refund Request Process
To initiate a refund request, please follow these steps:
- Contact our support team at versatile.emporio@gmail.com with your order details, reason for the refund request, and supporting images/videos.
- Our team will review your request and respond within [7] business days.
- If approved, we will process your refund to the original payment method within [5-7] business days.
4. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank or payment provider for any pending transactions.
- Contact your bank or credit card company, as processing times may vary.
- If you still haven’t received your refund, reach out to us at versatile.emporio@gmail.com.
5. Cancellations
- Orders can be canceled within [X] hours of placing them. After this period, cancellations may not be possible if the order has been processed or shipped.
6. Return & Exchange Policy
For more information on returning a product, please refer to our Return Policy page.
7. Contact Us
For any questions or concerns regarding our refund policy, feel free to contact us: 📧 Email: versatile.emporio@gmail.com
🌍 Website: https://versatileemporio.com
We appreciate your trust in The Versatile Emporio and are here to assist you!